Collision Center Reviews

Crash Center Reviews

Fun workplace. Lot's of discovering chances. Feels like you remain in college the entire time however getting paid to carry out and practice exactly what you are being taught. Plenty of chances for advancement. Competitive pay and advantages. Blesses you with a lot of satisfaction.


Had to repair my front and rear bumper through my insurance coverage and discovered out that they specialized and trained by many German vehicle makers. She likewise detailed my car which was over and beyond. We're sure that you'll want to leave a favorable evaluation after we have actually finished working on your automobile's interior, engine, or outside.
collision center

My Porsche was in a mishap, however the good news is Katelyn and Robert at Sterling Collision were there to help make sure it was repaired and returned as if it was brand-new. Katelyn and Robert are exceptionally good at what they do, and they take pride in their jobs. They interacted exceptionally well throughout the entire process of the repair, even if it was bad news. I would extremely advise Sterling Collision for the work that they did, and for the expert people they employ.


Went here as one of AAA recommendations. Might not more than happy with the ended up work. Took a little longer than I anticipated but that was because of their high requirements. Tiffany was excellent with communicating updates. Very satisfied.


Recently finished the 2nd see for my Audi RS5 in a little over a year. After the first, very extensive debris damage, I was going to trade the automobile however the work performed by Sterling was so good that I completely U-turned and it is like brand-new and a "keeper". A current small rear end repair left me without any fret about the pearl effect Audi paint finish match or certainly any process they required to do, after the very first experience. This location would be costly if by yourself penny but as you have the right to go where you choose for insurance funded repair works, do not go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not just for Robert and Katelyn at the consumer dealing with end, however likewise for the folks doing the wonderful work on the cars behind the scenes.


We have had nothing but exceptional serivce from Roswell Collision. They always go above and beyond what we have actually brought our automobile in for. We are repeat clients and would not think about going anywhere else.


Unrecommended and undesirable body store. Regardless of the satisfying body work, there are too many negative elements that leave me unable to suggest Sterling Collision to fellow Yelpers-- inappropriate turn-around time, over-inflated costs, and absence of client service: 1) ** Long Turn-around time ** I dealt with Jeremy. It took 8 weeks for Sterling to fix my automobile. Other stores estimated me a 2 week turn-around time to do the exact same work. Versus my much better judgement I chose Sterling who at first estimated me 4 weeks. I presumed the additional two weeks' time at Sterling versus other shops would guarantee a better job. I was wrong. Four weeks soon turned into 6 weeks ... 7 weeks ... then 8 weeks. After the five week mark I began to ask about about the status of the car-- I was given the same excuse on three various celebrations: "the cars and truck is being rubbed out." Seriously? For 3 weeks? Exactly what this substantial time duration totals up to in dollars: 8 weeks of an automobile leasing (smallest economy vehicle) runs an extra $1800 plus taxes and fees. I can understand renting a car for 2 weeks-- however 2 months is undesirable. Their procedure: As quickly as you drop off your vehicle, they take down your vehicle so you can't change your mind. Then they let it sit in the buy 7 days while they "procedure documentation." A week later they order the parts which takes 3 days to arrive. Then they continue to deal with your cars and truck ... as their personnel also works on other cars. If your vehicle is not a Maserati or Ferrari it is not a concern. This procedure equates into months of waiting and waiting with vehicle rental costs accumulating on top of their currently inflated repair work expenses. 2) ** Over-inflated Prices ** Other shops estimated one third of what Sterling charges. In reality, when Sterling saw my independent appraisal expenses, they padded another $4400 on top of the composed appraisal without considerable justification. To be fair, the independent appraiser did warn me that Sterling is popular in the market for over inflating the repair expenses, yet I figured I 'd pay a little bit more cash for better results. Was their body work excellent? Sure. I cannot complain. Was it worth the extra time, cars and truck leasing, and body work costs? No. There are many other body stores who do similarly great work. 3) ** Lack of Customer Service ** Dropping off ones vehicle is a cinch. The check in process goes unhitched. It's getting your cars and truck back where the issues begin. Once I dropped off my vehicle I never ever heard back from the service agent. After four weeks I was the one who needed to contact us to find out how the repairs were going. I was informed it 'd be prepared the next week. The next week came and I was the one to call again. No proactive effort on Sterling's end to supply updates as other body shops do. I was told once again that they required a few more days. This went on once again the next week. I called yet again. There is a lack of interaction between the shop and the consumer. I discovered this as similarly aggravating as the lengthy repair work time and overinflated repair costs. Bottom line: This location is probably a charming location for Maserati and Ferrari owners. For BMW, Mercedes and Audi owners Sterling is a problem. Be forewarned.


Sterling Collision Center center and the staff who run this place are top notch! Individuals get along, detail oriented, considerate, outstanding communicators, knowledgeable, and to top all of it off the shop does high quality, thorough work worthwhile of my beastly M3. Reception gals have been well trained at not just welcoming but likewise ways to make folks going through generally a stressful and aggravating life event feel safe and in the house. Mike and Tiffany are down to earth good folks who own their craft when they take repair price quotes, keep you in the loop on what's going on with the automobile, and deliver exactly what they say they will do. The store itself is excellent - large, tidy, professional. They supply a quick tour which I extremely recommend requiring to understand simply how various this shop is than other in the area. Whereas I hope I never ever need their services once again, ought to another mishap happen with my vehicle, I understand exactly where I am bringing it for repair work!


It has been the 3rd time I have been helped by STERLING COLLISION CENTER, LLC. Due to the fact that my experiences have been all excellent, I am a repeat client. From the reception of the lorry, communicating the details of the work, keeping me upgraded of the progress, and providing the car as it was arranged. The quality is so great, that you might NOT guess exactly what has been fixed. I dealt with Tiffany Carroll, besides that she is personalized, she is very experienced of the impact an automobile damage could have. I highly recommend STERLING COLLISION CENTER, LLC, Tiffany Carroll and her entire team to fix any damage a vehicle might have.


Collision Center Reviews

Our beloved automobile was struck. After getting a referral from the dealer about Sterling, we took it there that very same day. Two months in we lastly get the vehicle back, easy to understand considering the arrival time of the parts and the volume of other cars and trucks to be worked on. Nevertheless, the quality of the work was exceptional. We observed a "minor" mistake: the door that was changed was a different trim from the initial one. After bringing this up with Paula, she made the effort to ensure the automobile would be fitted with the proper door with a much shorter turn around time. They even repaired a couple of scratches on the hood, totally free of charge as courtesy. And now the cars and truck is back in its pristine condition. Thank you Paula for fulfilling our needs as rapidly as possible.


Crash Center Honda

Just selected up my wife's Audi. Able to meet with Katlyn. She had actually been a tremendous assistance these previous 3 months. She was very practical and had the ability to shift through the insurance coverage nightmare. Customer support was impressive. The car looks and trips like a brand-new car. Everybody in the lobby was considerate and very valuable. Richard ended up the paperwork and discussed all the work that was done.


Evaluations

I recently went to Sterling and worked with Paula to fix damage on my A4. Of all, I had actually formerly gone to ICC Collision Centers at the recommendation of South Coast Audi, and it was a disaster to state the least. ICC was sluggish and when I got my automobile back, I needed to have them retouch some excess paint leftover, such a rookie error and absence of attention to detail; they likewise overlooked other basic directions. Then the Geico inspector Kareena at this area was not really useful or responsive. In the end, I paid more than my deductible due to political BS, incompetence, aversion to work with each other, and bad customer care (Geico's end); I was also stuck in a rental beyond what Geico would cover due to that. This time, I went to Sterling at the suggestion of Audi in Mission Viejo. Night and day to state the least. Paula was great to deal with and the Geico adjuster she worked with was extremely timely and gave no trouble when approving supplements. The quality of work at Sterling was exceptional and I got numerous status updates a week. I will without a doubt return to Sterling if I need any future repairs.




Exactly what this extensive time period amounts to in dollars: 8 weeks of a vehicle rental (tiniest economy automobile) runs an additional $1800 plus fees and taxes. Their process: As soon as you here drop off your vehicle, they tear down your vehicle so you cannot alter your mind. They continue to work on your cars and truck ... as their personnel likewise works on other cars. Two months in we finally get the vehicle back, reasonable considering the arrival time of the parts and the volume of other automobiles to be worked on. The automobile looks and flights like a brand-new cars and truck.

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